https://sirenassociates.com/wp-content/uploads/2023/09/28092023-iESE-winners-Article-cover.jpg
584
894
Nick Newsom
https://sirenassociates.com/wp-content/uploads/2019/06/SA-Logo_340156-01-300x138.png
Nick Newsom2023-09-28 14:03:002023-09-29 13:58:08Siren receives Certificate of Excellence in public sector digital transformationSeptember 2023
How do you transform an institution notorious for corruption into a model of transparency and citizen-centric public service? Our Youth4Governance team answers this question its new report on the way forward for Lebanon’s scandal-hit Vehicle Registration Office (Nefaa).
An anti-corruption and good governance theory of change
The report develops a detailed theory of change for the Dekweneh branch of the Vehicle Registration Office, based upon desk research and an in-depth analysis of its operations and activities.
A lack of access to information, outdated and inefficient practices, limited administrative and financial autonomy, and the absence of a reform strategy are some of the fundamental obstacles holding the VRO back.
To build the VRO’s organisational resilience and sustainability, the team identified avenues to improve current services based on international best practices in vehicle registration. They specified the forms of institutional and financial capacity building needed for the VRO to capably deliver services itself, or to ensure adequate monitoring and control over contracted third parties. The team also proposed some options for the VRO to generate additional resources, alongside other recommendations covering strategy, procurement, digitisation, governance and oversight.
Pilot projects for citizen-centric public service delivery
Over 11 weeks, the Youth4Governance team – comprising 30 student interns supported by Siren staff – worked to enhance citizen-centric service delivery at the VRO through archive reorganisation, and by integrating digital tools and processes into VRO workflows. These improvements aim to reduce human error, bring services online, accelerate request processing, and enable citizens and staff to access relevant information easily
87,800 files arranged, with data-entry completed for over 25,000 of them
Online appointments platform launched, leading to a 70 percentage point rise in citizen satisfaction, and a three hour drop in average queue times
Chatbot developed for enhanced access to information
Overall, the report and pilot projects show that fighting corruption in Lebanon is possible. Meaningful change can be achieved relatively easily if you have the right vision and partners, and a well considered roadmap.
Related content
https://sirenassociates.com/wp-content/uploads/2023/09/28092023-iESE-winners-Article-cover.jpg
584
894
Nick Newsom
https://sirenassociates.com/wp-content/uploads/2019/06/SA-Logo_340156-01-300x138.png
Nick Newsom2023-09-28 14:03:002023-09-29 13:58:08Siren receives Certificate of Excellence in public sector digital transformation
Siren Associates
https://sirenassociates.com/wp-content/uploads/2023/09/Archiving-in-Lebanons-Vehicle-Registration-Office.jpg
1125
2000
Nick Newsom
https://sirenassociates.com/wp-content/uploads/2019/06/SA-Logo_340156-01-300x138.png
Nick Newsom2023-09-25 09:08:172023-09-25 10:58:49Fighting corruption in Lebanon: vehicle registration
https://sirenassociates.com/wp-content/uploads/2023/05/Digital-innovation-and-intelligence-led-policing.png
1360
2094
Nick Newsom
https://sirenassociates.com/wp-content/uploads/2019/06/SA-Logo_340156-01-300x138.png
Nick Newsom2023-05-16 12:39:152023-08-31 12:38:08Data analytics in policing and public safety in Lebanon
